Frequently Asked Questions

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How do I find and access the right Databases for my topic? What if I have trouble logging in?

761 views   |   92   109   |   Last updated on Feb 02, 2017    Articles Electronic Resources

 

How do I find research databases for my topic or major? 

WKU Libraries Research Guides are created by our librarians to help you find research materials chosen specifically for your subject area. The guides are arranged by topic, and they include suggestions for article databases, along with suggestions for finding books, and contact information for the Subject Specialist Librarian for your topic. 

If you know the name of the database you want to use, you will find a link in our main Research Database List. It is simply a big alphabetical list of all the databases provided by WKU Libraries. 

How do I log into the databases? 

  • If you are on campus, just click on the link to enter the database. 
  • If you are off-campus, a log-in page will appear when you try to enter the database. You will need to enter your WKU NetID and password to enter the database.
  • You can also view a video tutorial on finding and accessing databases. 

Common problems logging into the databases:  

1) You must access databases through links on the WKU Libraries website.

  • If you try to find the database through Google on the open web, the vendor will not recognize you as affiliated with the campus. Always find your database link on the library website. 

2) Off-campus login: Your WKU login information:

  • In order to use most of the WKU databases and online library resources from off-campus, you will need to log in using your NetID and password (the same username and password you use to enter your WKU email, Blackboard, and other services). If you have trouble with your WKU NetID and password, call the Information Technology helpdesk at (270) 745-7000.

3) Cookies, firewalls, pop-up blockers, and computer security systems

  • Sometimes the security settings on your computer will keep you from logging into the database server. Check to make sure your computer allows cookies. You might also need to turn off any pop-up blockers. If this doesn’t work you can check with our Library Technology group at 270-745-8952. 

4) Clear the cache in your browser

  • In some cases you may need to clear the contents of your browser cache and restart the browser to solve access problems. Each browser has its own procedure for doing this--check the 'help' function on your browser or do a search on Google to find detailed instructions. 

5) Logging in from your place of business or an off-campus public computer

  • If you are trying to log on from work or from a public computer, you may not have access to the adjustments you would need to make. In this case you need to speak with a technology administrator or IT person from your organization to help you. 

6) Google Toolbar

  • A common problem is the GOOGLE TOOLBAR. When installed, it has a built in popup blocker. The star and exclamation point is to let you know the popup was blocked. You can temporarily disable it or hold down the control key when clicking on the link. Go to this Google help page for instructions on disabling the Google Toolbar.